Community Manager (iGaming)

TL;DR

Community Manager (iGaming): Managing and growing user communities across Telegram, Instagram, and Discord for a global casino brand with an accent on engagement mechanics and retention. Focus on designing gamification scenarios, analyzing community metrics, and optimizing communication flows to drive user loyalty.

Location: Remote or on-site (Offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan)

Company

hirify.global is a fast-growing international business group operating in the iGaming and gambling industry.

What you will do

• Manage communities on Telegram, Instagram, and other platforms, adapting communication to Casino audiences and brand TOV.
• Launch and develop engagement and gamification mechanics including polls, quizzes, AMAs, and challenges.
• Monitor chat quality, response speed, and empathy, escalating issues to support, product, or CRM teams.
• Maintain a consistent content cadence, creating activity scripts and design briefs for engagement mechanics.
• Collect audience feedback and systematize behavioral patterns to identify community needs.
• Own reporting and KPI analytics, tracking Active Chatters, ER, UGC Share, and sentiment.

Requirements

• 2+ years of experience as a Community or SMM Manager with a focus on Telegram, Instagram, and Discord.
• 1+ year of experience in the iGaming, Gambling, or Betting vertical.
• Proven track record of implementing engaging mechanics and growing community retention metrics.
• Strong communication skills and emotional intelligence to de-escalate negativity and maintain a live TOV.
• Ability to work with social analytics including ER, CTR, DAU/MAU, and sentiment analysis.
• Experience with community automation tools, chat-bots, CRM systems, and dashboards.

Nice to have

• Portfolio with case studies demonstrating growth in engagement or community quality.
• Hands-on experience with ManyChat, Make, Zapier, Telegram Bots, and Meta Business.
• Experience building anti-spam logic, chat rules, and crisis communication scripts.
• Basic content production skills and ability to create briefs for designers.

Culture & Benefits

• Multicultural team environment with professionals across development, marketing, and management.
• Flexible work options (remote or on-site) with modern macOS or Windows equipment.
• Comprehensive package including paid vacations, sick leave, personal days, and corporate health insurance.
• Professional development via internal training, external education compensation, and global conferences.
• Wellness and lifestyle perks: free internal English courses, yoga classes, and an in-house Travel Service.
• Active corporate culture with gamified employee platforms, hobby clubs, and team-building events.