Medical Support Associate (Medtech)

TL;DR

Medical Support Associate (Medtech): Providing multidisciplinary clinical support and triaging patients via email to ensure treatment adherence and safety with an accent on patient assessment and coordination between doctors, nurses, and pharmacists. Focus on managing medical side effects, conducting progress reviews, and streamlining communication with general practitioners and pharmacies.

Location: Must be based in Manila, Philippines (Hybrid with reports to Makati office)

Company

hirify.global is a healthcare company building long-term care solutions, including Juniper, one of the world's largest weight-management programs.

What you will do

• Triage and assess patient medical side effects and enquiries primarily via email.
• Ensure timely and accurate medical responses while adhering to safety and quality standards.
• Monitor patient progress via trackers and initiate proactive outreach to improve treatment adherence.
• Coordinate with general practitioners and pharmacies to support patient care and medication delivery.
• Conduct 4-month and 8-month patient reviews under the guidance of the Sydney medical team.
• Share patient feedback and insights with the clinical services team to improve the service.

Requirements

• Must be a Doctor of Medicine, Registered Pharmacist, or Registered Nurse.
• 2+ years of post-registration experience in the healthcare industry.
• Excellent written communication skills for clear and patient-friendly email correspondence.
• Ability to thrive in a fast-paced environment with meticulous attention to detail.
• Based in Manila, Philippines.

Nice to have

• Experience with triaging in a clinic or emergency setting.
• Previous work experience in telehealth.
• Passion for weight loss, skincare, sexual health, or fertility.

Culture & Benefits

• Comprehensive leave offerings: sick, maternal/paternal, compassionate, and vacation leave from Day 1.
• Reliable health insurance with coverage for up to two dependents.
• Statutory benefits (SSS, PhilHealth, HDMF) and 13th month pay.
• Transportation allowance for commuting to the Makati office.
• Annual professional development budget, mentors, and regular performance and pay reviews.
• Strong culture of work-life balance with flexible working hours.