Indigenous Guest Experience Officer

TL;DR

Indigenous Guest Experience Officer (Education/Cultural Programs): Delivering high-quality cultural and community programs for students and guests with an accent on youth engagement and mentoring. Focus on communicating conservation messages and providing industry-leading guest experiences within the zoo environment.

Location: Onsite at Taronga Western Plains Zoo, Dubbo, Australia

Salary: $32.59 per hour

Company

hirify.global Australia is a conservation organization dedicated to wildlife protection and education through its zoo operations.

What you will do

• Deliver high-quality community and cultural programs and experiences for guests and students.
• Lead youth engagement and mentoring initiatives as part of cultural programming.
• Communicate conservation and education messages aligned with organizational values to inspire change.
• Maintain and suggest improvements for customer service standards according to the Customer Service Charter.
• Collaborate with a high-performing team to achieve strategic outcomes and institutional goals.
• Adhere to workplace sustainability practices and Work, Health and Safety (WHS) protocols.

Requirements

• Ability to satisfy the Aboriginality criteria (Genuine Occupational Qualification).
• Obtain and maintain a NSW Working with Children Check (WWCC).
• Hold or obtain Senior First Aid certification.
• Availability to work approximately 3–5 casual shifts per week.
• Experience or a strong passion for working with children and young people.
• Physical ability to remain on your feet for long periods and perform moderate to heavy lifting.

Culture & Benefits

• Complimentary family and friends passes for both Sydney and Dubbo Zoos.
• Free onsite car parking.
• Discounts on food, beverages, and award-winning accommodation across sites.
• Access to Fitness Passport.
• Collaborative and social team environment with frequent zoo-based activities.