Operations Manager (AI Health-Tech)

TL;DR

Operations Manager (AI Health-Tech): Leading and optimizing customer-facing operations for an AI-powered precision medicine platform with an accent on team coaching, quality assurance, and performance measurement. Focus on building scalable SOPs, tracking KPIs, and improving operational efficiency to expand access to clinical trials.

Location: Kadıköy, Istanbul, Turkey

Company

hirify.global is an AI-powered precision medicine platform that helps cancer patients discover and access clinical trials globally.

What you will do

• Lead team coaching, quality assurance, and day-to-day performance management.
• Develop scorecards, feedback loops, and coaching frameworks to improve team consistency.
• Build and maintain SOPs, scripts, workflows, and best practice documentation.
• Establish and track KPIs such as SLAs, response times, and quality metrics.
• Create dashboards and reporting systems to monitor operational health.
• Partner with cross-functional teams to ensure smooth handoffs and coordinated workflows.

Requirements

• 5–10 years of experience in operations, team leadership, or customer service.
• Proven experience building quality assurance and performance management processes.
• Strong track record of managing operational targets, including SLAs and customer satisfaction.
• Proficiency with Excel, CRM, and operational reporting tools.
• Strong written and verbal English communication skills.
• Must be based in Istanbul, Turkey.

Nice to have

• Experience in healthcare, customer success, or high-trust service environments.
• Experience managing remote or distributed teams across time zones.
• Familiarity with customer intake, call center, or customer experience operations.

Culture & Benefits

• Opportunity to work on a platform transforming cancer treatment access globally.
• Culture of accountability and continuous improvement.
• Impact-driven role within a scaling global AI health-tech company.