IT Helpdesk (Gamedev)

TL;DR

IT Helpdesk (Gamedev): Providing technical support and infrastructure maintenance for a AAA game development studio with an accent on hardware lifecycle management and user support. Focus on resolving technical tickets, managing Active Directory/Azure environments, and ensuring optimal workstation setups for developers.

Location: Dublin, Ireland (Hybrid/Flexible work arrangements)

Company

Ireland’s largest PC and console game development studio, specializing in full-cycle AAA game development and part of the Virtuos Group.

What you will do

• Act as the primary contact for daily IT issues, resolving tickets via the internal system and communication channels.
• Prepare new equipment through imaging, asset tagging, and hardware/software installation.
• Troubleshoot, upgrade, and replace computer hardware parts and maintain an accurate asset inventory.
• Apply security best practices across all workstations and laptops.
• Maintain internal systems documentation and knowledge base articles for the IT team and end-users.
• Configure meeting rooms and provide technical support for company-wide events.

Requirements

• Minimum 2 years of experience in an IT support environment.
• Experience managing Windows Active Directory and productivity services (Office 365, Azure).
• Expertise in Windows devices support (PC and laptops) and knowledge of modern PC hardware.
• Basic knowledge of networking and cabling.
• English: Good spoken and written skills required.
• Location: Must be based in or be able to relocate to Dublin, Ireland.

Nice to have

• Experience in the Video Games Industry.
• Industry-recognised certifications such as Microsoft or CompTIA.
• Experience setting up and troubleshooting console development kits.

Culture & Benefits

• Comprehensive company healthcare plan and occupational pension scheme.
• Flexible work arrangements and healthy work-life balance.
• Global training and development plans, including study support and international mobility.
• Bank for paid sick leave, wellness leave, and subsidized leave.
• Relocation support and Taxsaver plans.