Plus
Включить Plus
Назад
Company hidden
11 часов назад

Zendesk Administrator (Fintech)

Формат работы
hybrid
Тип работы
fulltime
Английский
b2
Страна
France/Spain/Italy
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Zendesk Administrator (Fintech): Scaling and optimizing the Zendesk ecosystem for a leading finance workspace with an accent on governance, architecture, and cross-functional integration. Focus on designing scalable workflows, improving ticket routing and SLAs, and ensuring operational reliability across multiple European markets.

Location: Hybrid (Paris, Barcelona, or Milan)

Company

hirify.global is Europe's leading finance workspace for SMEs, providing banking and financial tools to over 600,000 customers across 8 countries.

What you will do

  • Strengthen governance and administration of the Zendesk environment, focusing on access management and configuration standards.
  • Optimize Zendesk architecture, including workflows, automations, triggers, ticket routing, and SLAs.
  • Partner with cross-functional stakeholders across Customer Care, Onboarding, Product, and Tech to deliver scalable support solutions.
  • Deploy and implement various Zendesk tools and manage integrations with third-party platforms.
  • Contribute to the Zendesk roadmap by prioritizing improvements and ensuring long-term reliability.
  • Continuously identify opportunities to improve user experience and operational efficiency within the ecosystem.

Requirements

  • Strong hands-on experience administering Zendesk in complex, fast-paced environments.
  • Proficiency in designing and improving workflows, architecture, and support processes at scale.
  • Structured mindset regarding governance, security, and operational reliability.
  • Ability to collaborate effectively with both technical and non-technical stakeholders.
  • Fluent English is required; French is a plus.
  • Must be based in or able to work from Paris, Barcelona, or Milan.

Culture & Benefits

  • Unlimited access to top-tier AI tools for all employees.
  • Diverse and international environment with over 80 nationalities.
  • Supportive leadership focused on autonomy, professional growth, and knowledge sharing.
  • Discrimination-free hiring process built on merit.
  • High-impact role with strong visibility across multiple business and operational teams.

Hiring process

  • The average hiring process lasts approximately 20 working days.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →