Driver Operations Specialist (Brazil)

TL;DR

Driver Operations Specialist (Brazil): Develops and scales strategic partnerships to boost driver engagement, increase tier progression, and improve overall driver retention with an accent on creating, optimizing, and expanding benefits. Focus on analyzing driver behavior, refining deal terms, and diversifying partnership deals to offer customized benefits to different driver segments.

Location: Hybrid in Sao Paulo, Brazil

Company

hirify.global is a global tech company on a mission to challenge injustice by offering ride-hailing, freight, delivery, intercity travel, and financial services.

What you will do

• Own KPIs related to active drivers, tier progression, and partnerships conversion rate.
• Lead the scale-up of partnerships across Brazil by coordinating marketing campaigns, regional communications, and in-app visibility.
• Improve tier adoption by designing and refining incentives that make the tier more attractive and rewarding.
• Monitor and analyze the performance of each partnership, focusing on activation, conversion, and impact on tier progression and driver retention.
• Work closely with Marketing, Driver Operations, Product, and CRM teams to ensure partnership campaigns are launched with proper targeting, messaging, and tracking.
• Act as the internal owner for all partnership-related workflows, documentation, and operational readiness.

Requirements

• Fluent Portuguese and B2+ English.
• 2-3+ years of experience in business operations/expansion/launching in Ride-Hailing, Delivery, and E-commerce fields.
• Knowledge of analytical tools: Tableau, Google services, and other BI.
• Strong understanding of the sales funnel and how it applies to driver acquisition.
• Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
• Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.

Nice to have

• Knowledge of local transportation regulations and market trends.

Culture & Benefits

• Competitive compensation package including comprehensive medical, dental and life insurance coverage.
• Meal allowance.
• Collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.
• Opportunity to make a significant impact on the company and the industry as a whole.
• Partially or fully paid additional training courses, including English classes, and regular external and internal training.