Application Support Specialist (Microsoft Dynamics 365)

TL;DR

Application Support Specialist (Microsoft Dynamics 365): Providing comprehensive L1/L2 support for enterprise application systems, primarily Microsoft Dynamics 365 Finance and Operations, with an accent on troubleshooting, system optimization, and cross-platform integrations. Focus on resolving complex technical issues for global staff, managing support tickets, and ensuring stability during system go-live periods.

Location: Onsite in Nairobi, Kenya

Company

International humanitarian non-governmental organization (INGO) responding to global crises to restore health, safety, and education to devastated populations.

What you will do

• Provide Level 1/2 support for Microsoft Dynamics 365 Finance and Operations and other enterprise applications.
• Troubleshoot and resolve application issues in collaboration with end-users, vendors, and technical teams.
• Monitor system performance, identify bottlenecks, and propose optimization improvements.
• Manage and prioritize support tickets through the ticketing system.
• Document issues, resolutions, and system configurations in the knowledge base for users and technical staff.
• Support integrations between D365 F&O and systems such as Kyriba, Emburse, FastPath, and SK Global.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 3+ years of experience in application or functional support.
• 3+ years of hands-on experience with Microsoft Dynamics 365 Finance and Operations or Dynamics AX.
• Experience with ticketing systems such as ServiceNow or Jira.
• Experience supporting ERP or financial management systems.
• Fluent English proficiency required.

Nice to have

• Microsoft Dynamics 365 Finance and Operations certification.
• Experience with Workday, Power BI, and other enterprise tools.
• Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments.

Culture & Benefits

• Standard office working environment.
• Opportunities for occasional international travel as needed.
• Equal Opportunity Employer commitment regardless of race, religion, or background.
• Strong organizational values centered on Integrity, Service, Equality, and Accountability.