Customer Success Manager / Account Manager (Telco)

TL;DR

Customer Success Manager / Account Manager (Telco): Managing enterprise accounts and ensuring client satisfaction for US-based telco clients with an accent on relationship building and order management. Focus on leveraging telco expertise to identify new opportunities and coordinating with internal product and support teams.

Location: Hybrid work mode: 3 days per week in the office in Bratislava. Work hours: 3:00 pm - 11:30 pm.

Salary: 2000 - 3000 EUR gross per month

Company

A leading global telecommunications organization providing IT and managed services.

What you will do

• Co-manage enterprise accounts and support new business development and RFP processes.
• Manage sales tools and track orders from receipt to billing.
• Collaborate with product, marketing, and support teams to meet client needs.
• Conduct regular business reviews and identify growth opportunities.
• Resolve client issues quickly to ensure high satisfaction levels.

Requirements

• Telecom experience is required.
• Experience in customer-facing roles such as Account Management, Project Management, Sales, or Client Services.
• Knowledge of telecommunication products and services (voice, data, internet, cloud services).
• Fluency in English (verbal and written communication).
• Ability to work from 3:00 pm to 11:30 pm.

Culture & Benefits

• International, diverse, and inclusive working environment with global projects.
• Career growth via Internal Mobility Program, technical, and personal training.
• Corporate benefits through Benefit Plus (Cafeteria) and Multisport Club Card.
• Financial perks including meal contributions and bonuses for personal life events.
• One paid day off for volunteering and corporate CSR events.

Hiring process

• Two rounds of online interviews.