It Operations Coordinator

TL;DR

IT Operations Coordinator: Ensuring smooth and efficient IT operations by managing the ticketing system, overseeing procurement, and bridging communication between IT and the organization with an accent on prioritization, assignment, and resolution of tickets within defined SLAs. Focus on identifying inefficiencies in workhirify.globals and implementing improvements to drive better outcomes.

Location: On-site in Riyadh

Company

hirify.global is reimagining what it means to live, work, and connect by building a new kind of living experience that's flexible, connected, and designed to create genuine community.

What you will do

• Own and maintain the IT ticketing system, ensuring all tickets are prioritized, assigned, and resolved within defined SLAs.
• Take ownership of IT administrative processes, including workhirify.global coordination, structured documentation, and action item tracking.
• Manage procurement and expense workhirify.globals, including submitting and tracking expense reports and coordinating equipment purchasing.
• Act as the primary coordination point between IT and other departments, ensuring requests are understood, routed, and resolved.
• Monitor data quality and reporting accuracy across ticketing, inventory, and operational systems.
• Proactively identify inefficiencies in workhirify.globals and lead the implementation of improvements.

Requirements

• Related Diploma, Certificate, or Degree.
• Minimum 1 year of experience.
• Languages Required: English and Arabic.
• Proficiency in IT Ticketing Systems (Jira, ServiceNow, Zendesk, or similar).
• Advanced MS Office skills (Excel, Word).
• Experience with expense and procurement management tools, inventory tracking, and asset management systems.

Culture & Benefits

• Be part of a fast-growing company shaping the future of residential living in the Middle East.
• Competitive compensation & benefits.
• Help build a vibrant international community and redefine what it means to call hirify.global home.