Sr. Support Engineer (SAP)

TL;DR

Sr. Support Engineer (SAP): Providing L4-level technical support for complex SAP PI/PO and CPI landscapes with an accent on interface troubleshooting, ABAP debugging, and SAP Fiori integration. Focus on resolving production incidents, performing root cause analysis, and ensuring system stability for global enterprise clients.

Location: Must be based in Japan

Company

hirify.global is a global provider of mission-critical enterprise software support, managed services, and innovative Agentic AI ERP solutions for Oracle, SAP, and VMware.

What you will do

• Solve complex customer issues using methodical troubleshooting for SAP applications.
• Provide L4-level support for SAP PI/PO and CPI landscapes, including production escalations.
• Analyze and resolve interface failures, performance issues, and data inconsistencies.
• Develop and debug ABAP-based integrations including IDocs, RFCs, and BAPIs.
• Support SAP Fiori applications, OData services, and backend ABAP integration.
• Participate in customer calls, RCA discussions, and provide technical mentoring to junior staff.

Requirements

• Must be based in Japan
• 10+ years of overall SAP experience with 10+ years in SAP PI/PO and Fiori/ABAP.
• Strong hands-on experience in SAP PI/PO architecture, mapping, and adapters.
• Solid experience with SAP CPI iFlow development and troubleshooting.
• Strong ABAP debugging skills for integration scenarios.
• English proficiency required for communication with global customers.

Culture & Benefits

• Work in a global, Nasdaq-listed company with a focus on innovation and client success.
• Collaborative culture based on mutual respect and professional growth.
• Opportunity to work on mission-critical enterprise software for Fortune 500 clients.
• Comprehensive compensation and benefits package.
• Commitment to diversity, inclusion, and philanthropic efforts through the hirify.global Foundation.