Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Managing the post-sale customer lifecycle for an autonomous AI-driven pentesting platform with an accent on technical support, workflow optimization, and customer success at scale. Focus on bridging the gap between security engineering teams and product capabilities to ensure seamless vulnerability management and platform adoption.

Location: Must be based in South Korea (Remote or hybrid from the Seoul office).

Compensation: $130,000 – $280,000 + Equity.

Company

hirify.global is an AI-driven cybersecurity startup backed by Sequoia Capital and Altimeter, focused on building the world's first autonomous pentester to revolutionize offensive security.

What you will do

• Serve as the primary point of contact for a large portfolio of customers, ensuring end-to-end experience and high-touch support.
• Develop and own repeatable workflows to scale self-service entry and product-led expansion.
• Translate complex pentesting findings and vulnerability data into actionable guidance for security and engineering stakeholders.
• Act as an external-facing technical program manager to identify process gaps, advocate for fixes, and drive automation.
• Partner with Product and Engineering teams to triage edge cases and distinguish between product gaps and expected behavior.
• Build and maintain customer-facing documentation, runbooks, and enablement materials.

Requirements

• Must be based in South Korea.
• Fluent in Korean and advanced in English.
• Background in technical program management, technical account management, or scaled customer success.
• Working knowledge of application security fundamentals (OWASP Top 10, CVSS scoring, vulnerability classes).
• Exposure to the security tools ecosystem (scanners, DAST/SAST platforms, vulnerability management systems).
• Experience in a technical customer-facing role.

Culture & Benefits

• Competitive base salary and meaningful equity package.
• Opportunity to shape the future of autonomous security and customer success delivery.
• Mission-driven environment with a team of industry experts.
• Flexibility to work remotely or from the Seoul office.

Hiring process

• Introductory chat with the Talent team.
• Peer interview with a CSM.
• Call with the Global Head of CSM.
• Final interview on-site in Seoul with the General Manager.