Customer Training Specialist (IoT)

TL;DR

Customer Training Specialist (IoT): Developing and facilitating training for resellers, customers, and employees with an accent on technical onboarding and curricula adaptation. Focus on creating scalable learning materials and optimizing the myLearning LMS platform to drive product adoption.

Location: Hybrid in Lisbon, Portugal

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets through data and machine learning.

What you will do

• Map and deliver comprehensive training plans and technical onboarding for employees, customers, and resellers.
• Develop and adapt learning materials across various modalities based on business needs.
• Support the implementation and utilization of the myLearning LMS platform.
• Act as a product Subject Matter Expert (SME), translating feedback into product improvements.
• Maintain quality case management records and facilitate customer feedback loops.
• Support hirify.global's global strategic initiatives and stay updated on latest solutions.

Requirements

• Must be based in Lisbon, Portugal (Hybrid model).
• Fluency in written and verbal English, Portuguese, and French.
• Ability to travel up to 25% to various global locations.
• Degree in business, education, or equivalent combination of education and work experience.
• Experience delivering training across a variety of modalities.
• Strong aptitude for learning and navigating new software platforms independently.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Certified "Great Place to Work" with an inclusive and diverse culture.
• Emphasis on work-life balance with online social events and gatherings.
• Virtual work support via cloud-based applications and asynchronous collaboration tools.
• Commitment to accessibility and accommodations for people with disabilities.