L2 IT Technician (Project Tasks) (AI Cloud)

TL;DR

L2 IT Technician (Project Tasks) (AI Cloud): Troubleshooting and solving data center IT hardware issues with an accent on server maintenance and advanced diagnostics. Focus on optimizing hardware reliability, managing L1/L2 tickets, and collaborating with L3 technicians to improve SLA.

Location: Onsite in Lappeenranta, Finland. Applicants must be authorized to work in Finland.

Company

hirify.global is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment.

What you will do

• Solve complex hardware-related issues with servers using advanced level troubleshooting.
• Manage hardware problems, including the development of workarounds and permanent solutions.
• Proactively handle L1/L2 tasks through the ticket system.
• Update and create new processes and documentation for the IT hardware team.
• Collaborate with L3 Technicians to improve SLA through complex diagnostics.
• Perform basic network tasks, troubleshooting, and support.

Requirements

• Knowledge of datacenters and server equipment.
• Advanced practical experience in IT hardware troubleshooting.
• Advanced skills working with the Unix/Linux operating system and command line.
• Experience with equipment monitoring, data analysis, and presentation.
• High proficiency in spoken and written English.
• Must be authorized to work in the country of application.

Nice to have

• Advanced level knowledge of network equipment and troubleshooting.
• Driving license type B.

Culture & Benefits

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and work-life balance.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects within an international environment.