DC IT Support Manager (AI)

TL;DR

DC IT Support Manager (AI): Managing IT infrastructure maintenance and support teams for GPU clusters in a data center with an accent on stable operations and hardware reliability. Focus on leading L1/L2 engineers, resolving complex hardware and network incidents, and optimizing SLA/KPI performance.

Location: Onsite in Lappeenranta, Finland

Company

hirify.global is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment.

What you will do

• Lead and manage L1, L2, IT infrastructure, and Field Network Engineers supporting GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and general IT infrastructure.
• Act as the primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
• Oversee proactive maintenance, troubleshooting, and problem management activities.
• Manage IT asset lifecycle activities, including RMAs.

Requirements

• 3+ years of experience managing technical support teams in a data center or critical infrastructure environment.
• Hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems and fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with ITIL / ITSM processes.
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• High proficiency in spoken and written English.
• Must be authorized to work in Finland.

Nice to have

• Relevant certifications and trainings.

Culture & Benefits

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and work-life balance.
• Collaborative and innovative culture with the opportunity to work on impactful AI projects.
• International environment and talented teams.