Manager - Customer Assurance (Information Security)

TL;DR

Manager - Customer Assurance (Information Security): Managing a team focused on customer audit requests and compliance questionnaires within a new Center of Excellence with an accent on information security, privacy, and IT controls. Focus on streamlining assurance processes, ensuring accuracy of security framework responses (NIST, SOC2), and leading a global team of specialists.

Location: Remote (Poland)

Salary: 16,200 - 23,200 PLN gross monthly

Company

hirify.global is a global leader in consumer experience and commerce technology, operating with over 23,000 teammates in more than 130 countries.

What you will do

• Lead a team of Senior and Associate Customer Assurance specialists, managing their training, development, and performance reviews.
• Coordinate responses to customer audit requests, compliance questionnaires, and RFPs to ensure accuracy and timeliness.
• Serve as the primary point of contact for internal and external stakeholders regarding compliance with NIST, SOC2, ISO27001, and COBIT.
• Enhance the Customer Assurance program by refining processes and implementing technology to automate operations.
• Maintain strategic relationships with key business stakeholders to align security communications with industry standards.

Requirements

• Bachelor’s degree in Information Systems, Business Administration, or a related field.
• 5+ years of experience in information security, customer assurance, or project management.
• 2+ years of experience leading teams, preferably managing global teams.
• Deep understanding of security foundations including IAM, network security, and endpoint/application security.
• Familiarity with ISO27001, NIST, SOC2, and COBIT frameworks.
• Fluent business English skills (written and spoken).
• Must be based in Poland.

Nice to have

• Experience with vendor risk assessments related to information technology and security.

Culture & Benefits

• Comprehensive Employee Assistance Program covering mental health, legal, financial, and career advice.
• Access to over 8,000 industry-recognized certified trainings and various personal development paths.
• Health and wellness package including life insurance, private medical care, and a Multisport card.
• 26 days of holiday regardless of seniority.
• Supportive team environment with opportunities to use foreign languages on a daily basis.