Analyst, GSD Identity and Access Management (Bangkok-based)

TL;DR

Analyst, GSD Identity and Access Management (Bangkok-based): Support business access requirements, manage user provisioning lifecycle, and automate identity processes with an accent on RBAC/ABAC models and API integrations. Focus on designing access controls, resolving issues within SLAs, and implementing standards for efficient support processes.

Location: Bangkok, Thailand (onsite)

Company

Travel platform connecting people to hotels, flights, and experiences worldwide as part of Booking Holdings.

What you will do

• Support business access requirements across multiple systems and resolve day-to-day issues.
• Design, implement, and manage user access controls, permissions, and provisioning lifecycle.
• Automate identity and roles provisioning/de-provisioning processes.
• Maintain RBAC and ABAC models.
• Provide ServiceDesk support and troubleshooting within SLAs.
• Handle long-term projects alongside daily tasks and improve processes with best practices.

Requirements

• Fluent in English.
• Minimum 4 years in IT Helpdesk, IT Operations support, or IAM Analyst.
• Background in no-code automations and APIs.
• Solid SQL knowledge.
• Good knowledge of Okta or similar IDP, Active Directory, Exchange, SharePoint, Azure AD, Exchange Online, Microsoft 365.
• Strong customer service, communication, organizational, analytical skills; proactive ownership.

Culture & Benefits

• Multicultural environment with team from 90 countries.
• Data and technology-driven culture fostering curiosity and innovation.
• State-of-the-art cloud management and on-site services for hardware/software.
• Enable connectivity for office, remote, or travel work.
• Equal opportunity employer prioritizing diverse talent and inclusion.