Solutions Consultant (SaaS)

TL;DR

Solutions Consultant (SaaS/CXDP): Designing and architecting scalable technical solutions for a customer experience and data platform with an accent on API integration and data flow optimization. Focus on translating complex client requirements into functional specifications, building proofs of concept, and bridging the gap between sales and engineering.

Location: Must be based in Sydney

Company

hirify.global is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to deliver highly personalized cross-channel journeys.

What you will do

• Partner with Sales and Customer Success to design scalable technical solutions that solve complex client challenges.
• Translate business requirements into technical specifications and build Proofs of Concept (POCs) within the platform.
• Lead the technical response for RFPs, RFIs, and RFQs, ensuring all requirements are addressed.
• Act as a technical liaison between internal development teams, external partners, and clients.
• Deliver technical presentations and online demonstrations to promote the platform to prospective clients.
• Provide feedback to the Product team to help shape future product development and roadmaps.

Requirements

• 4+ years of experience as a Sales Engineer, Solutions Consultant, or Solutions Architect with extensive demo experience.
• Proficiency in data analysis (ETL, DB) and business analysis.
• Ability to create and articulate process diagrams, flows, and Use Case Diagrams (UML).
• Knowledge of eCommerce and CRM solutions (Adobe, Shopify, Salesforce, or Dynamics) is mandatory.
• Location: Must be based in Sydney.
• Strong written and verbal communication skills for engaging with stakeholders at all levels.

Nice to have

• Applied experience with web development languages (HTML, CSS, JavaScript) and REST APIs.
• Experience within the digital marketing industry.
• Previous experience in team leadership or management.

Culture & Benefits

• Comprehensive global benefits including parental leave, medical benefits, and paid sick leave.
• Focus on employee wellbeing with dedicated Wellbeing Days and rewards.
• Company-specific perks such as hirify.global day, share rewards, and loyalty rewards.
• Culture of continuous learning with regular training days and support for personal development.

Hiring process

• 15-minute screening call with the hiring team.
• First interview with the Hiring Manager.
• Second practical interview with the Director of Professional Services and Head of Sales.