SOC Incident Response Specialist (Cybersecurity)

TL;DR

SOC Incident Response Specialist (Cybersecurity): Managing and coordinating end-to-end security and operational incidents with an accent on investigation, root cause analysis, and stakeholder communication. Focus on mitigating incident impact, assessing software security, and developing incident response procedures.

Location: Remote (Ukraine)

Company

International Intelligent Support-as-a-Service company providing business process outsourcing services to IT companies globally.

What you will do

• Manage security and operational incidents end-to-end, including investigation, coordination, and response.
• Communicate directly with clients and stakeholders during data breach incidents.
• Conduct Root Cause Analysis, develop preventive measures, and prepare management reports.
• Analyze incident trends to identify risks and improve security processes.
• Assess the security of software, platforms, and third-party vendors.
• Develop incident response procedures and maintain internal security documentation.

Requirements

• Proven experience in investigating and handling information security incidents (from 1 year).
• Analytical mindset and the ability to make fast decisions to mitigate incident impact.
• Understanding of data privacy principles and breach notification requirements.
• English: B2 or higher.
• Fluent Ukrainian.
• Strong self-organization skills and the ability to prioritize work independently.

Nice to have

• Proficiency in OSINT methodologies for investigations.
• Experience in the BPO or Customer Support industry.
• Basic knowledge of security tools logic (SIEM, EDR, DLP, NGFW, VPN, VDI).

Culture & Benefits

• Full remote cooperation opportunity.
• Compensation paid in USD.
• Work during standard business hours with a balance between workload and personal time.
• Inclusive international environment and a culture built on trust with no time-tracking.
• Greenhouse conditions for self-development and responsive leadership.
• Referral rewards program for friends.