IT Lead

TL;DR

IT Lead (Security & Operations): Bridge day-to-day IT operations and global security programs including ISO/IEC 27001, ISO/IEC 42001, and SOC 2 Type 2 with an accent on operationalizing ISMS, AI management systems, compliance automation, and infrastructure management. Focus on owning workstreams, handling escalations, managing vendor security, and ensuring continuous monitoring and audit readiness.

Location: Hybrid/remote-friendly, preferred candidate based in Latin America, preferably working hours aligning to ET or PT. Candidates in Santiago, Chile can use the office as remote/hybrid; others fully remote.

Company

Global AI-native transformation partner connecting strategy, agentic experiences, technology, and data for ambitious organizations like Arc'teryx, Lululemon, and Kraft Heinz.

What you will do

• Partner closely with Head of IT on global operations, projects, and security programs, owning workstreams and covering as needed.
• Operationalize ISO 27001 ISMS, contribute to ISO 42001 AIMS rollout, maintain AI policies, and manage SOC 2 compliance via Vanta.
• Act as senior escalation point for IT issues globally, translating strategy into execution.
• Manage identity platforms (Okta), MDM (Jamf Pro), cloud services (Google Workspace, AWS/GCP/Azure), employee lifecycle, hardware procurement, and licenses.
• Monitor threats, handle security events, conduct third-party reviews, and improve policies, documentation, and vendor integrations.

Requirements

• Minimum 5+ years in senior IT role at tech company, operating independently; experience guiding juniors informally.
• Hands-on ISO 27001 ISMS experience (audits, risk assessments, document control); familiarity with ISO 42001 or quick mastery ability.
• Experience with compliance platforms like Vanta, SOC 2 evidence collection; proficiency in verbal/written English essential.
• Strong Okta (LCM, SSO/MFA), MDM for macOS (Jamf Pro), macOS troubleshooting, cloud IAM (Google Workspace, Slack, Atlassian, AWS/GCP/Azure).
• Comfort with AI tools for automation; excellent communication, judgment, self-starter mindset in fast-paced environment.

Nice to have

• ISO 27001/42001 implementation experience.
• CISSP, CISM, CompTIA Security+ or equivalent.
• NIST AI RMF or EU AI Act compliance.
• Scripting/automation (Bash, Python).

Culture & Benefits

• Great projects with international brands for skill broadening.
• Inclusive, safe environment celebrating differences; DEI commitment.
• Generous training budgets, certifications, workshops, mentorship.
• Ample vacation for work-life balance; customizable health/dental benefits.
• Flexible work: remote, in-office, or hybrid.