Booking Team Lead (Travel)

TL;DR

Booking Team Lead (Travel Operations): Overseeing the daily performance of the booking team to ensure operational excellence across all booking activities with an accent on workflow management, service standards, and team support. Focus on monitoring KPIs, optimizing operational procedures, and resolving complex booking cases using GDS systems.

Location: Hybrid (Vila Nova de Gaia, Porto, Portugal)

Company

An innovative platform that connects travelers with independent and highly qualified travel consultants.

What you will do

• Coordinate the day-to-day activities of the Booking team to ensure smooth and efficient operations.
• Monitor team workload, priorities, and service levels to meet deadlines and quality standards.
• Provide operational support and act as the first escalation point for complex booking cases.
• Execute and oversee booking processes, including creation, modification, and cancellations.
• Optimize operational procedures to improve team efficiency and service quality.
• Track team performance via KPIs and collaborate with Operations, Customer Support, and Commercial teams.

Requirements

• Degree in Tourism, Management, or a similar field.
• Over 5 years of experience in the travel industry (agency, OTA, or tour operator).
• Previous experience in team coordination, supervision, or leadership roles.
• Strong knowledge of airline reservation systems (GDS), specifically Amadeus and/or Galileo.
• Fluency in Portuguese and English; Spanish is considered a plus.
• Analytical mindset with strong attention to detail and problem-solving skills.

Culture & Benefits

• Competitive salary and annual performance-based bonus.
• AdvanceCare health insurance.
• 24 days of annual leave, including your birthday off.
• Remote working model options.
• Professional growth through access to the Udemy academy.
• Special travel perks at net rates.