Team Lead, Quality Assurance (Telephony)

TL;DR

Team Lead, Quality Assurance (Telephony): Leading and developing the QA function for a Cloud Hosted IP Telephony platform with an accent on reliability, performance, and test strategy. Focus on mentoring QA engineers, driving shift-left testing processes, and ensuring high-quality telephony service delivery.

Location: Must be located in Portugal (Hybrid: Coimbra, Aveiro, and Porto)

Company

hirify.global is a leading provider of cloud communications and collaboration technology that enables companies to connect better.

What you will do

• Lead, mentor, and develop a team of QA Engineers supporting the HPBX Telephony system.
• Define and own the QA strategy, best practices, and standards for the platform.
• Drive continuous improvement in testing processes and methodologies using a shift-left approach.
• Oversee test planning, execution, and reporting for releases and hotfixes.
• Partner with Product Management, Engineering, and DevOps to align quality goals with business priorities.
• Represent Quality Assurance in planning, design, and architecture discussions.

Requirements

• Must be located in Portugal.
• Proven experience in a QA leadership or senior QA role.
• Strong background in testing complex systems, specifically Telephony, VoIP, or communications platforms.
• Experience with both manual and automated testing methodologies.
• Solid understanding of SDLC, Agile, and CI/CD environments.
• Experience testing APIs, backend services, and distributed systems.

Nice to have

• Familiarity with SIP and VoIP architectures.
• Experience with test management tools such as Jira, TestLink, or X-ray.

Culture & Benefits

• Hybrid working style providing flexibility to work remotely and collaborate in the office.
• Culture based on teamwork, transparency, and mutual accountability.
• Strong internal growth opportunities with a history of long-term employee retention.
• Fast-paced environment suitable for those who thrive on intensity and impact.

Hiring process

• Application review.
• Evaluation process.
• Hiring decision.