Senior Director, Operations Quality (iGaming)

TL;DR

Senior Director, Operations Quality (iGaming): Leading the Operations Quality Management System and global operational quality alignment for land-based gaming technology with an accent on quality performance across customers, suppliers, and logistics. Focus on building a robust QMS, driving continuous improvement programs, and managing global hardware quality issues to improve customer experience.

Location: Onsite in Las Vegas, NV

Company

Global leader in land-based gaming technology, building cutting-edge products and content for iconic casinos and operators worldwide.

What you will do

• Build and lead the Quality Management System (QMS) ensuring alignment across all operational business functions.
• Provide leadership for the Americas Quality team and drive global operational quality alignment through a matrixed organization.
• Improve the customer experience by collecting and analyzing global quality data on product issues.
• Drive Supplier Quality performance through documented improvement plans and oversee manufacturing and logistics quality.
• Manage Quality Incident Reports (QIRs) and implement associated corrective actions.
• Collaborate with cross-functional leaders in HW/SW Engineering, Product Development, and Product Management to resolve quality concerns.

Requirements

• Location: Must be based onsite in Las Vegas, NV
• Minimum 10 years of experience in a Senior Quality Leadership role.
• Bachelor’s degree in engineering preferred or equivalent technical experience managing quality programs.
• Proficiency in problem-solving methods (5 why, DFMEA, PFMEA) and process mapping.
• Expertise in Lean Manufacturing and Six Sigma concepts for root cause and corrective action determination.
• Familiarity with Quality Assurance Standards AS9100, ISO 9001, and AS9102.

Culture & Benefits

• Equal Opportunity Employer commitment to diversity and inclusion.
• Opportunity to lead and mentor a professional team within a global matrixed organization.
• Collaborative environment focusing on employee engagement and continuous improvement.