IT/OT Regional Support Engineer

TL;DR

IT/OT Regional Support Engineer: Provide IT and OT infrastructure support across APAC sites primarily through remote means with an accent on handling escalated issues, ensuring network/server stability, and project participation. Focus on resolving complex technical problems, maintaining documentation, and collaborating with global/regional teams.

Location: Based in Indonesia (Gresik preferred, Karawang considered). Primarily remote support with limited on-site activities.

Company

Global building materials company with IT/OT operations across Asia Pacific.

What you will do

• Provide IT/OT infrastructure support for APAC sites, mainly remote.
• Handle escalated and complex technical issues related to infrastructure.
• Participate in regional IT/OT infrastructure projects.
• Ensure consistency, stability, and performance of network, server, and endpoint environments.
• Collaborate with Global Service Desk, vendors, and Regional IT teams.
• Maintain technical documentation and support knowledge sharing.

Requirements

• Minimum 5 years experience in IT infrastructure or related roles.
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience.
• Strong hands-on experience with networking, servers, endpoints, and Microsoft 365.
• Experience handling complex issues or escalations (L2+/L3).
• Ability to work independently and manage multiple priorities.
• Good English communication skills (written and spoken).
• Based in Indonesia (Gresik preferred, Karawang considered).

Culture & Benefits

• Regional APAC role with mostly remote support.
• Exposure to IT/OT environments.
• Collaboration with regional and global IT teams.
• Competitive compensation and benefits.
• Stable role with long-term development opportunities.