German Speaking Customer Support Specialist (AI)

TL;DR

German Speaking Customer Support Specialist (AI): Providing front-line technical and product support for AI-powered sports camera technology with an accent on high customer satisfaction and efficient problem resolution. Focus on optimizing support processes, managing KPIs, and guiding customers to maximize product value.

Location: On-site in Copenhagen

Company

hirify.global is a global leader in AI-based sports camera technology, democratizing video analysis for sports teams worldwide.

What you will do

• Respond to customer requests clearly and comprehensively as a front-line supporter.
• Deliver on KPIs regarding response time, backlog minimization, and high customer satisfaction.
• Communicate customer feedback and issues within the support team using proper escalation channels.
• Provide feedback and suggestions for optimizing existing support processes.
• Provide efficient resolutions to customers via phone and email.

Requirements

• Fluency in German and English is a requirement.
• Experience in customer-facing roles.
• Experience with technical or product support.
• Proficiency in phone and email-based support.
• Solution-oriented mindset and a structured approach to work.
• Must be able to work on-site in Copenhagen.

Culture & Benefits

• Innovative Copenhagen office featuring an indoor ball court, rooftop terrace, and well-equipped gym.
• Collaborative environment focusing on curiosity, taking initiative, and continuous growth.
• Diverse and inclusive culture welcoming applicants from all backgrounds.
• Opportunity to work with cutting-edge AI technology in the sports industry.