Retention Agent (Fintech)

TL;DR

Retention Agent (Fintech): Managing and retaining trading clients for a regulated Forex company with an accent on relationship building and customer loyalty. Focus on converting leads, providing platform support, and ensuring a high-quality customer experience within the Forex market.

Location: Sofia, Bulgaria. Relocation support is available for candidates outside Bulgaria.

Company

A reputable regulated Forex company with an international client portfolio providing high-quality trading solutions.

What you will do

• Build and maintain strong relationships with clients via phone communication.
• Convert and retain trading clients from both new and existing leads.
• Promote and present the company’s products and services effectively.
• Provide proactive assistance with platform-related and financial trading inquiries.
• Guide new clients through the onboarding and trading process.
• Ensure full compliance with company policies and regulatory requirements.

Requirements

• At least 1 year of previous experience in the retention field.
• Fluency in English (verbal and written) is a must.
• Strong negotiation and communication skills to successfully close deals.
• Goal-oriented, energetic, and highly motivated personality.
• Proficiency with computers and standard business software tools.

Culture & Benefits

• Competitive salary package with an attractive uncapped commission structure.
• Relocation and accommodation support for people relocating to Bulgaria.
• Career development opportunities within a growing international company.
• Friendly and professional working environment in a modern Sofia office.
• Continuous training and development programs to enhance sales and product knowledge.