IT Technology Enablement Specialist

TL;DR

IT Technology Enablement Specialist (Microsoft 365): Provide white-glove IT support to the Executive Leadership Team and deliver training on enterprise applications with an accent on productivity enhancement, issue resolution, and optimal use of tools like Copilot. Focus on troubleshooting complex device and collaboration issues, designing reusable training materials, and driving adoption across the organization.

Location: AMC San Jose, CRI (#LI-Remote)

Company

hirify.global is a global IT organization focused on delivering world-class service to enable high performance for its employees.

What you will do

• Deliver concierge-level end-to-end IT support to executives, including rapid issue resolution, proactive assistance, and productivity coaching.
• Troubleshoot complex issues across devices, Microsoft 365 apps, and collaboration tools, owning resolutions through escalation if needed.
• Design and deliver training sessions, lunch-and-learns, and materials to optimize Microsoft 365 and enterprise app usage organization-wide.
• Conduct training needs assessments, customize content for teams, and monitor adoption trends for continuous improvement.
• Collaborate with IT, Security, and Business teams to align enablement with standards and recommend process enhancements.

Requirements

• Significant experience in IT support, digital workplace, or technology enablement in an enterprise environment.
• Strong hands-on knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Copilot).
• Experience creating and delivering training, including needs assessment and content development.
• Extensive experience supporting Windows and macOS applications.
• Proven experience supporting senior leaders/executives in high-trust environments.
• Excellent communication, problem-solving, and independent work under tight timelines.

Nice to have

• Familiarity with executive workflows and AI-assisted productivity tools.
• Experience with security/compliance, Power Automate, SharePoint customization, or change management frameworks.
• Microsoft certifications (e.g., MCT, MS-900, Modern Desktop Administrator).
• Degree preferred.

Culture & Benefits

• Work in a fast-paced, global IT team passionate about employee productivity and technology enablement.
• High-trust environment emphasizing professionalism, discretion, and collaboration.
• Commitment to diversity, equal opportunity, and reasonable accommodations for disabilities.
• Background and reference checks as part of a safe workplace commitment.

Hiring process

• Application review with focus on qualified candidates regardless of protected characteristics.
• Background and reference checks required.
• Case-by-case accommodations available upon request.