Customer Support Advisor (Automotive)

TL;DR

Customer Support Advisor (Automotive): Handling 1st line queries from 1link network service centres and drivers, scheduling bookings and managing cancellations with an accent on customer satisfaction and service excellence. Focus on documenting interactions in CRM, resolving financial queries, and guiding users through product journeys.

Location: Onsite in Meriden office, UK

Company

Global technology organisation leading commercial payments solutions for fuel, payables, toll, and lodging expenses.

What you will do

• Answer calls and emails from service centre users and drivers seeking product or service assistance.
• Handle work booking process including scheduling, reservations, cancellations, and modifications via 1link platform.
• Document all customer interactions in the CRM system.
• Guide users through key product journeys and provide hands-on assistance.
• Resolve account-related financial queries and process necessary actions.
• Build positive relationships with external colleagues, suppliers, and customers.

Requirements

• Previous customer service experience, preferably in a call centre.
• Experience in automotive sector preferred.
• Excellent telephone manner and clear verbal/written communication skills.
• Strong listening skills to understand and respond to customer needs.
• Analytical and critical thinking to resolve issues efficiently.
• Ability to multitask while maintaining attention to detail.

Culture & Benefits

• 4x life insurance and pension with 5% employer contribution.
• Private healthcare and 25 days holiday (plus buy/sell).
• Access to LinkedIn Learning and free rewards/discounts.
• Career progression opportunities.
• Assigned workspace, company equipment, and formal training.
• Supportive and inclusive culture promoting diversity.