Customer Service Advisor (Fintech)

TL;DR

Customer Service Advisor (Fintech): Managing customer enquiries and providing support for the Allstar Cards division within corporate payments with an accent on retention and service excellence. Focus on resolving complex queries, ensuring SLA compliance, and improving internal processes.

Location: Onsite in Swindon, UK

Company

A global technology organization leading the future of commercial payments with specialized solutions for fuel, payables, toll, and lodging expenses.

What you will do

• Manage inbound telephone and email enquiries with professionalism and urgency.
• Resolve customer queries accurately and efficiently within agreed SLA timeframes.
• Collaborate with internal teams to ensure customer needs are fully understood and met.
• Identify and recommend relevant products or services to enhance the overall customer experience.
• Perform daily administrative tasks and contribute to team knowledge sharing and decision-making.

Requirements

• Must be based in or able to work onsite in Swindon, UK.
• Strong IT skills and confidence using multiple systems and platforms simultaneously.
• Proficiency in Microsoft 365, including Outlook, SharePoint, Excel, Word, and Teams.
• Excellent written and verbal communication skills.
• Resilience and professionalism when handling complaints or complex queries.
• Previous customer service experience, ideally within a call center (desirable).

Culture & Benefits

• Competitive salary and comprehensive benefit package.
• Private medical cover via Vitality and life assurance at 4x annual salary.
• 5% employer pension contribution.
• Full access to LinkedIn Learning for personal and professional development.
• Access to Gratitudes, an exclusive rewards and discounts platform.
• Energetic and welcoming team environment.