Customer Sustainability Partner (iGaming)

TL;DR

Customer Sustainability Partner (iGaming): Driving sustainable revenue through compliance and regulatory requirements with an accent on safer gambling and regulatory adherence. Focus on managing sustainability queues, handling GDPR requests, and proactively managing High Net Worth customers to ensure a safe gaming environment.

Location: Hybrid (Gibraltar)

Company

hirify.global is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a presence in around fifteen regulated markets.

What you will do

• Manage sustainability-related queues, back offices, and outbound responsible gaming contacts.
• Handle legal cases and GDPR requests from customers through various communication channels.
• Collaborate with Customer Support, Legal, and Compliance stakeholders to meet strict SLA requirements.
• Proactively manage and de-risk High Net Worth (HNW) customers by promoting Safer Gambling tools.
• Analyze processes to improve the customer journey and develop training for CS agents.
• Ensure adherence to Governance, Risk & Compliance (GRC) obligations and report non-compliance incidents.

Requirements

• High level of understanding and experience with Safer Gambling and GDPR.
• Fluent in English (both written and verbal).
• Strong stakeholder management and empathetic communication skills.
• Analytical mindset with the ability to support long-term business strategy.
• Proficiency in Microsoft Office Packages.
• Ability to balance business needs with customer requirements.

Culture & Benefits

• Hybrid work environment that values self-organization and goal focus.
• A "marathon" approach to career development, valuing the person over the sprint.
• Culture of innovation and boldness, encouraging employees to make a real impact.
• Merit-based hiring and evaluation regardless of personal characteristics.