Donor Service Assistant-2

TL;DR

Donor Service Assistant: Handling incoming donor inquiries via email and moderating social media interactions with an accent on professional communication and GDPR compliance. Focus on performing administrative tasks, supporting team operations, and ensuring accurate donor data management.

Stockholm, Sweden (Hybrid)

Company

International humanitarian NGO responding to global crises, operating in over 40 countries.

What you will do

• Respond to donor inquiries via email professionally and timely
• Manage and moderate social media interactions
• Perform administrative tasks related to donor service
• Support the team with ad hoc tasks
• Handle donor data accurately in compliance with GDPR

Requirements

• Excellent communication skills in Swedish and English (written and spoken)
• Detail-oriented, structured, and service-minded
• Strong administrative skills and comfort with routine tasks
• Flexible and quick to adapt to changing needs
• Good computer skills (Microsoft Office; CRM experience a plus)
• Previous experience in customer service or administration (meritorious)

Culture & Benefits

• Contribute to an organization in growth phase
• Supportive and collaborative team environment
• Flexible working hours averaging 25-30 hours/week, up to 40 hours in peak periods (July-August)
• Short-term contract from May to end of September 2026