Donor Service Assistant-1 (Customer Support)

TL;DR

Donor Service Assistant-1 (Customer Support): Handling incoming donor inquiries and administrative tasks to ensure high-quality communication with supporters with an accent on donor relations and GDPR compliance. Focus on managing email communication, moderating social media, and maintaining accurate donor data.

Location: Hybrid (Stockholm, Sweden)

Company

The hirify.global (IRC) is one of the world's largest international humanitarian non-governmental organizations responding to the world's worst humanitarian crises.

What you will do

• Respond to incoming donor inquiries via email in a professional and timely manner.
• Manage and moderate interactions on social media channels.
• Perform administrative tasks and support the team with ad hoc operations.
• Ensure donor data is handled accurately and in strict compliance with GDPR.

Requirements

• Excellent communication skills in both Swedish and English (written and spoken).
• Strong administrative skills, detail-oriented, and service-minded approach.
• Proficiency in Microsoft Office; CRM experience is considered a plus.
• Previous experience in customer service, administration, or similar roles.
• Must be based in Stockholm, Sweden for the hybrid work arrangement.

Culture & Benefits

• Opportunity to contribute to an organization in an exciting growth phase.
• Supportive and collaborative team environment.
• Flexible working hours (averaging 25–30 hours per week, peaking at 40 hours in July and August).

Hiring process

• Selection and interviews are conducted on a rolling basis.