Director, Customer Value Architects (Cybersecurity)

TL;DR

Director, Customer Value Architects (Cybersecurity): Leading a team of CVAs to drive customer onboarding, platform adoption, and value realization for an AI-native security platform with an accent on ROI analysis and executive relationship management. Focus on minimizing churn, accelerating module adoption via Falcon Flex, and delivering high-impact business value propositions.

Location: Must be based in Japan (Tokyo, Nagoya, or Osaka); remote options available within these locations.

Company

Global leader in cybersecurity providing an AI-native platform designed to stop breaches across all industries.

What you will do

• Lead a team of Customer Value Architects in executing account onboarding and defining customer success plans.
• Partner with sales leaders to drive expansion and adoption of Falcon Flex within existing and new accounts.
• Supervise the development of competitive business propositions and ROI analyses to demonstrate financial impact.
• Oversee the delivery of Executive Quarterly Business Reviews (EQBRs) focusing on value realization and growth.
• Proactively identify and remediate risks to customer success to minimize attrition and support renewal cycles.
• Manage team performance, career development, and accountability for quarterly revenue targets.

Requirements

• Expert leadership skills in collaboration and prioritization to direct team operations.
• Expert-level industry knowledge of cybersecurity and customer decision-making processes.
• Strong executive presence with proven ability in C-level presentations and negotiation.
• Deep functional knowledge of sales methodologies and software business value concepts.
• Based in Japan (Tokyo, Nagoya, or Osaka).

Nice to have

• BA/BS or equivalent educational background.
• 15+ years of relevant professional experience.
• Strong financial acumen with the ability to communicate ROI metrics.
• Experience with flexible licensing models and complex customer relationship management.

Culture & Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level.
• Vibrant office culture with world-class amenities.