Regulatory Solutions Analyst UNE (Fintech)

TL;DR

Regulatory Solutions Analyst UNE (Fintech): Managing operational and regulatory routines for the Specialized User Service Unit (UNE) to ensure compliance with CONDUSEF and CNBV frameworks. Focus on resolving customer disputes via SINE/SIGE, preparing mandatory regulatory reports, and optimizing operational process controls.

Location: 100% On-Site in Mexico City

Company

One of the largest digital financial platforms in the world, redefining financial services in Latin America.

What you will do

• Manage customer queries, claims, and clarifications through the UNE, ensuring accurate tracking and resolution within legal deadlines.
• Handle disputes via CONDUSEF's SINE and SIGE platforms and prepare clear, documented response projects.
• Consolidate and submit mandatory regulatory reports, including quarterly and monthly CONDUSEF reports and the R27 for CNBV.
• Maintain regulatory information on the official website and the CONDUSEF REUNE and REDECO systems.
• Execute controls compliance testing using a Risk-Based Approach and report actionable insights to the Ombudsman Lead.
• Partner with KYC, AML, FinSec, and Legal teams to ensure coordinated responses across regulatory obligations.

Requirements

• Experience in regulatory compliance, customer dispute resolution, or UNE operations within a Mexican financial institution.
• Solid understanding of CONDUSEF regulatory obligations, including SINE/SIGE, REUNE, and REDECO frameworks.
• Demonstrated ability to manage concurrent regulatory deadlines with high precision.
• Proficiency in Spanish and/or English for regulatory correspondence with customers and authorities.
• Must be based in or be able to relocate to Mexico City for a full-time on-site role (5 days/week).

Nice to have

• Experience preparing the R27 report for CNBV or CONDUSEF regulatory reports.
• Knowledge of Banking and SOFIPO regulations applicable to Mexican financial institutions.
• Proficiency in Excel, Google Sheets, Looker, or SQL for data analysis.
• Background in customer-facing roles involving complaint handling.

Culture & Benefits

• Opportunity to earn equity at Nu.
• Comprehensive insurance: health, life, dental, and vision.
• Generous leave: 17 days paid vacation with a 25% bonus and 30 days holiday bonus (Aguinaldo).
• Mental health support via NuCare and learning platforms like Nucleo and NuLanguage.
• Practical perks: food card, gym partnership, and work-from-home allowance.
• Relocation assistance package if applicable.