People Operations Team Lead (Fintech)

TL;DR

People Operations Team Lead (Fintech): Overseeing HR administration, payroll validation, and compliance to support a rapidly growing international team with an accent on operational excellence and stakeholder management. Focus on streamlining employee lifecycle processes, ensuring 100% data accuracy in HRIS, and mentoring the People Ops team.

Location: Hybrid (Malaysia)

Company

International fintech startup providing a combination of SaaS and human-in-the-loop services to simplify accounting and bookkeeping for entrepreneurs.

What you will do

• Act as a trusted advisor to managers and department heads on operational HR matters and best practices.
• Ensure high-integrity HR workflows and maintain global alignment with company HR initiatives.
• Perform critical second-level review of all payroll data inputs and ensure 100% data accuracy within HiBob.
• Mentor the People Ops team, managing capacity and monitoring task volume via Jira to meet business SLAs.
• Conduct gap analysis to identify recurring process issues and drive the implementation of automation and simplified workflows.

Requirements

• Proven track record of leading HR operations.
• Expertise in Malaysia’s Employment Law.
• Meticulous attention to detail, specifically regarding payroll reconciliation and HRIS management.
• Experience using HiBob and Jira for operational tracking.
• Strong communication skills with a consultative mindset for managing stakeholders across seniority levels.

Nice to have

• Knowledge of Singapore’s Employment Law.

Culture & Benefits

• Multi-cultural environment enhancing global perspective.
• Learning opportunities and direct mentorship from peers and leaders.
• Flexible and hybrid working arrangements.
• Agile working model focused on goals and performance.