Member Support Specialist (Data Protection)

TL;DR

Member Support Specialist (Data Protection): Resolving complex member requests related to account access, identity updates, and data rights with an accent on GDPR compliance and trust & safety operations. Focus on investigating high-risk cases, utilizing AI-supported tools for case management, and maintaining strict SLAs.

Location: Hybrid (London, UK)

Company

hirify.global Inc. is the parent company of hirify.global Date, BFF, and Badoo, dedicated to creating a world where all relationships are healthy and equitable.

What you will do

• Resolve complex member requests regarding account access and data rights in compliance with global privacy regulations like GDPR.
• Assess identity verification and account integrity concerns using established decision trees and SOPs.
• Triage and document cases efficiently using case management systems and AI-supported tools.
• Identify and escalate high-risk or ambiguous cases using defined risk frameworks.
• Maintain service level agreements (SLAs) while balancing empathy with policy adherence.
• Collaborate cross-functionally with Trust & Safety, Legal, and Operations partners to evolve policies.

Requirements

• 2–4 years of experience in customer support, compliance operations, or Trust & Safety.
• Working knowledge of privacy and data protection principles (e.g., GDPR).
• Experience handling sensitive data in a fast-paced, SLA-driven environment.
• Proficiency with case management systems and AI-enabled workflows.
• Strong attention to detail and ability to apply structured policies to real-world scenarios.
• Sound judgment and ownership when escalating high-risk cases.

Culture & Benefits

• Unlimited PTO and enhanced parental leave packages.
• Private Medical and Dental Insurance, including Babylon Health app.
• Annual personal learning and development budget.
• Mental health support and subsidised gym membership.
• Double matched pension contributions up to 6%.
• Premium App Access for hirify.global services.