обновлено 1 месяц назад
Customer Support Specialist (AI)
18 000 - 25 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Specialist (iOS/AI): Supporting global customers across Zendesk, social media, and other channels while troubleshooting iOS app issues and improving the customer experience with an accent on technical investigation, satisfaction metrics, and cross-functional collaboration. Focus on identifying root causes, documenting actionable product feedback, monitoring recurring trends, and building knowledge-base content and internal processes.
Location: Fully onsite at the office in Lisbon, Portugal. Relocation support is available.
Salary: €18K–€25K annually.
Company
is a self-funded product company founded in Lisbon that develops AI-powered resource-planning applications for personal and entrepreneurial use.
What you will do
- Support global customers through Zendesk, social media, and other communication channels.
- Represent the company voice through friendly, professional, human-centered communication.
- Investigate and troubleshoot technical issues in iOS applications and provide timely solutions.
- Document and escalate bugs with clear, actionable insights for engineering and marketing teams.
- Track customer satisfaction metrics, reports, trends, and recurring issues to improve the user journey.
- Create knowledge-base articles, internal documentation, and processes while managing multiple priorities.
Requirements
- Approximately 3+ years of experience in customer support or a similar role.
- Proficiency in English required.
- Strong experience with Zendesk, social media platforms, and customer communication tools.
- Solid understanding of iOS applications and mobile ecosystems.
- Ability to troubleshoot technical issues, identify root causes, and work with customer experience data and reporting.
- Strong written communication, attention to detail, independent time management, and the ability to coordinate across teams.
Nice to have
- Additional language skills.
- Experience with documentation and cross-team coordination.
- Bachelor’s degree in a relevant field or equivalent practical experience.
Culture & Benefits
- Apple hardware ecosystem for work.
- Annual bonus.
- Health and life insurance.
- Transportation budget, Coverflex benefits, and free meals at the hub.
- Pension fund and Urban Sports Club membership.
- Air Conference for team collaboration and development.
Hiring process
- Applicants must submit their own work without AI-generated assistance; AI use in applications, assessments, or interviews results in disqualification.
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