Technical Writer

TL;DR

Technical Writer (RecFishing System): Creating and maintaining public documentation, SOPs, user guides, training materials, and video tutorials for the EU recreational fisheries data collection system with an accent on simplifying complex technical concepts for diverse audiences. Focus on ensuring documentation alignment with product development, organizing knowledge assets, and delivering engaging training sessions to EU Member States.

Location: Patras, Greece (hybrid working model)

Company

hirify.global is a large IT consultancy with over 8,900 professionals across Europe, delivering digital solutions for EU institutions and organizations, including mission-critical projects like RecFishing for DG MARE.

What you will do

• Produce high-quality documentation including SOPs, KB articles, user guides, training materials, video tutorials, forms, and meeting minutes.
• Write concise, accessible content that simplifies complex technical concepts for all skill levels.
• Ensure documentation is timely, updated, organized, and usable across tools, aligned with product processes.
• Collaborate with project managers, engineers, and developers to define and scope documentation projects.
• Design and deliver live training sessions (online and in-person) to EU Member States on RecFishing system usage.
• Handle stakeholder requests and feedback per ITIL best practices, ensuring compliance with knowledge management and security policies.

Requirements

• Proficiency in English (C1 level or higher)
• Minimum 2 years experience as Technical Writer or Training Specialist
• Excellent communication and interpersonal skills
• Ability to grasp and explain complex technical concepts logically (user guides, FAQs, API docs)
• Experience with documentation tools (Confluence, SharePoint, Git, Markdown, XML/DITA)
• Experience designing learning materials, video recording/editing, and presentation/facilitation skills
• Attention to detail for consistency, accuracy, and standards compliance

Nice to have

• Previous experience in European institution or international organization
• Familiarity with EU administrative procedures and tools
• ITIL4 Foundation Certification
• Capability to work in international/multicultural environment

Culture & Benefits

• Hybrid working model in modern environment
• Seamless onboarding with buddy support
• Competitive compensation, health/life insurance, meal allowance
• Well-being activities and continuous learning (Udemy access, ad-hoc trainings)
• Personalized development plan for career growth
• Diverse, inclusive workplace focused on equal opportunities and human rights