Customer Service Executive

TL;DR

Customer Service Executive (Customer Support): Managing incoming and outgoing customer communications and report delivery with an accent on ID verification and record keeping. Focus on maintaining high service standards, upselling relevant products, and achieving assigned KPIs.

Location: Onsite in Kuala Lumpur (Hub-based position)

Company

hirify.global is a global data and technology company providing analytics and software solutions for financial services, healthcare, and automotive markets.

What you will do

• Handle daily incoming and outgoing customer calls and emails.
• Perform ID verification and follow up on documentation to ensure timely report delivery.
• Maintain comprehensive records of customer interactions, inquiries, complaints, and actions taken.
• Apply basic sales techniques to promote and upsell relevant products to increase revenue.
• Assist in the testing, implementation, and launch of new products.
• Deploy company policies and standards to achieve assigned KPIs.

Requirements

• Diploma or degree in Economics, IT, Business Administration, Marketing, Commerce, or a related field.
• Minimum of 2 years of working experience in a related customer service field.
• Proficiency in MS Office (Word, Excel, and Outlook).
• Must be based in Kuala Lumpur for office-based work.

Culture & Benefits

• Award-winning "people first" culture, recognized as one of the World's Best Workplaces.
• Strong focus on DEI (Diversity, Equity, and Inclusion) and authenticity.
• Emphasis on work-life balance, wellness, and reward & recognition.
• Commitment to employee development and a collaborative environment.