CX Training Analyst (Corporate Education)

TL;DR

CX Training Analyst (Corporate Education): Delivering and managing onboarding training sessions for frontline teams with an accent on adult learning methodologies and performance monitoring. Focus on optimizing the onboarding experience through data analysis, material management, and Train the Trainer (TTT) sessions.

Location: Hybrid (São Paulo, Brazil); remote options can be discussed with the recruiter.

Company

A global wellness platform connecting employees worldwide to fitness, mindfulness, therapy, and nutrition services via a single subscription.

What you will do

• Deliver engaging onboarding training sessions in both English and Portuguese.
• Monitor BPO quality through Train the Trainer (TTT) and Trainer Observation (TO) processes.
• Analyze post-onboarding data to identify trends and create actionable reports.
• Manage and update training materials, developing guides, role plays, and assessments.
• Partner with internal teams to identify and solve root-cause onboarding issues.
• Provide general onboarding support, including coordination of invites and communication channels.

Requirements

• 2+ years of experience in corporate education (CX experience is a plus).
• Bachelor's degree in a related field with a strong understanding of adult learning methodologies.
• Proficiency with Learning Management Systems (LMS) and digital training tools.
• Fluent English (Advanced) with experience in global environments.
• Must be based in or able to work from São Paulo, Brazil.
• Expertise in public speaking and high-quality written/verbal communication.

Culture & Benefits

• Free hirify.global Gold+ membership for the employee and up to three family members.
• Wellz emotional wellbeing program providing 52 individual therapy sessions per year.
• Comprehensive health, dental, and life insurance.
• Flexible work arrangements with home office reimbursement.
• 100% paid parental leave and flexible scheduling based on team needs.
• Vacation after 6 months, plus additional tenure-based days off and a birthday holiday.