Tech Support (IT Security)

TL;DR

Tech Support (IT Security): Providing first-line technical support and troubleshooting for human risk management products with an accent on customer service and product configuration. Focus on resolving support tickets, collaborating with product teams, and conducting technical walkthroughs.

Location: Position located in Singapore

Company

hirify.global is a global leader in Human Risk Management, providing AI-powered security training and risk intelligence to over 70,000 organizations worldwide.

What you will do

• Act as the first line of contact for customer support, resolving a wide range of product-related issues.
• Implement and configure products to meet specific customer needs and environments.
• Manage the ticketing queue to ensure timely resolution of reports and requests.
• Collaborate with Product and CSM teams to provide feedback for product enhancement and swift issue resolution.
• Conduct technical walkthroughs and webinars of the company's products.
• Investigate and document technical issues and address incoming calls from Technical Coordinators.

Requirements

• Minimum of 1 year of experience in a similar or related technical support position.
• Familiarity with standard concepts, practices, and procedures within the IT Security field.
• Must be based in Singapore.
• Excellent verbal and written English communication skills.
• Proven technical troubleshooting and analysis ability.
• Strong organization, time management, and collaborative skills.

Nice to have

• Two-year degree.
• Familiarity with firewall and email protocols.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets.
• Employee referral bonuses.
• Tuition and certification reimbursement, including completion bonuses.
• Adoption assistance.
• Modern, high-tech work environment.