Student Advisor – Chat & Digital Support (Education)

TL;DR

Student Advisor – Chat & Digital Support (Education): Managing real-time student enquiries and lead qualification via digital channels with an accent on conversion and response speed. Focus on guiding early booking decisions and optimizing the student experience through clear digital communication.

Location: Must be a Bahraini national based in Bahrain

Company

A scaling international student services platform.

What you will do

• Handle incoming student enquiries via live chat and digital channels, providing immediate and accurate responses.
• Qualify leads based on student needs and readiness to progress them toward bookings.
• Maintain a professional, student-first tone while guiding users through pricing, locations, and booking steps.
• Capture accurate student information and preferences within CRM and internal systems.
• Collaborate with internal tools and AI-supported systems to manage high volumes of interactions.
• Provide feedback to improve internal workflows, scripts, and the overall student experience.

Requirements

• Nationality: Must be a Bahraini national.
• Up to 2 years of experience in a customer-facing, chat, or support role.
• Strong written communication skills with the ability to multitask under pressure.
• High attention to detail and a disciplined approach to following defined processes.
• Proficiency with digital tools, chat platforms, or CRM systems.

Nice to have

• Experience of having studied abroad.
• Professional background in education, hospitality, travel, or general services.

Culture & Benefits

• Direct exposure to conversion, digital engagement, and booking processes.
• Opportunity to work with both human and AI-supported workflows.
• Structured professional development and learning opportunities.
• Competitive salary and benefits package.