Product Owner (SaaS)

TL;DR

Product Owner (SaaS): Own day-to-day delivery for municipalities software platform with an accent on backlog management, sprint execution, and cross-team coordination. Focus on writing clear tickets, triaging bugs, conducting UAT, and ensuring high-quality releases aligned with product strategy.

Location: Austin, TX. Hybrid required (2–3 days in office)

Company

Leading provider of vertical SaaS solutions helping local governments manage permits, licensing, code enforcement, and citizen engagement on a single platform.

What you will do

• Own product backlog: write tickets, define acceptance criteria, groom, prioritize, and keep sprint-ready.
• Break down PM initiatives into scoped stories, coordinate with engineering, unblock dependencies.
• Manage prioritization, balance features, bugs, technical debt; respond to shifts proactively.
• Lead bug triage, implement intake processes, track resolutions, identify patterns.
• Handle support intake, group requests into themes, surface insights to PM.
• Coordinate UAT, track release readiness, support GTM and customer discovery.

Requirements

• 3–5 years as Product Owner, Business Analyst, or similar in SaaS
• Proven ticket writing and backlog management across workstreams
• Agile/Scrum experience; tools like Jira, Linear, Azure DevOps
• Strong communication to translate business to technical needs
• Highly organized, detail-oriented, collaborative with ownership

Nice to have

• Experience with local government or civic tech
• PM/PO split model exposure
• Customer discovery and user research

Culture & Benefits

• Impactful work improving local government services
• Clear growth into strategic responsibilities
• Collaborative culture with transparency and direct communication
• Flexible, remote-friendly with outcome focus