Associate Customer Onboarding Manager (Fintech)

TL;DR

Associate Customer Onboarding Manager (Fintech): Leading implementation projects for hirify.global’s SaaS-based accounts payable automation and global payments solution with an accent on technical integrations and customer journey management. Focus on guiding customers through setup, overseeing timelines, and providing expert problem-solving for seamless onboarding.

Location: Medellín, CO

Company

Silicon Valley fintech unicorn transforming global finance operations with a payables automation platform used by Amazon, Twitch, Roblox, and others.

What you will do

• Lead implementation of cloud-based accounts payable automation solution for seamless customer experience.
• Act as trusted advisor, delivering exceptional service throughout the customer journey.
• Guide technical integrations and provide expert problem-solving assistance.
• Oversee project timelines, tasks, and development to exceed customer expectations.
• Contribute to internal knowledge base with lessons learned.

Requirements

• Bachelor's degree or equivalent practical experience.
• 2+ years in implementation, project management, consulting, or customer success with SaaS applications.
• Excellent project management, communication, and problem-solving skills.
• Ability to thrive in fast-paced, deadline-driven startup environment.
• Passion for customer service and proactive solution identification.

Nice to have

• Experience with ERP integrations like NetSuite, QuickBooks, Intacct.
• Knowledge of accounts payable and procurement.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, APIs).

Culture & Benefits

• Global team with offices in CA, London, Tel Aviv, Tbilisi, Medellín, Toronto, Vancouver.
• Work at a high-growth fintech with 1000+ employees and $565M+ funding.
• Support from staffing partner SD Solutions with global benefits.