Agent, Colleague Support, HRSS - Tier I Contact Center

TL;DR

Agent, Colleague Support, HRSS - Tier I Contact Center (HR Shared Services): Deliver administrative support, navigation, and solutions for HR inquiries including benefits, payroll, leave administration, and HRIS systems with an accent on colleague experience and process efficiency. Focus on phone interactions using Cisco, case management in Workday, first contact resolution, and meeting SLA standards.

Fully remote (US-based), must be able to travel 25% to hirify.global sites (e.g., Michigan, Ohio) as needed

Hourly pay ranges: $21.52 - $32.28

Company

hirify.global is a leading non-profit Catholic health system focused on patient care and colleague support across multiple US sites.

What you will do

• Deliver exceptional colleague support through phone interactions (Cisco) and case management (Workday), handling inquiries on benefits, payroll, leave, HRIS, and policies.
• Promote self-service tools, document interactions accurately, identify root causes, and strive for first contact resolution while meeting SLAs.
• Serve as primary resource for HR processes within assigned service team (Pod), maintaining knowledge of supported ministries.
• Support HRIS transactions, process improvements, training, documentation, and special projects like open enrollment.
• Collaborate on performance improvements, mentor peers as proficiency grows, and contribute to cross-team consistency.

Requirements

• Associate’s degree or equivalent experience
• Minimum 1+ years in high-volume contact center or customer service role
• Proficiency in Workday, UKG, Cisco, or similar HRIS and contact center systems
• Strong communication skills and attention to detail
• Ability to travel 25% to US sites

Nice to have

• Experience in HR Shared Services, benefits, payroll, leave administration, or talent acquisition
• Proficiency in Microsoft Office Suite
• HR Certification from accredited body

Culture & Benefits

• Embrace hirify.global Mission, Values, Vision, incorporating ICARE values in reverent, empathetic service.
• Fully remote work with occasional travel; focus on work-life balance, continuous learning, and self-development.
• Collaborative environment prioritizing quality, confidentiality, safety, and ethical practices.
• Equal Opportunity Employer committed to diversity and inclusion.