Communications Manager, Press Office & Issues Management (Maternity Cover)

TL;DR

Communications Manager, Press Office & Issues Management: Lead global press office operations and strategic responses to business-critical issues and crises with an accent on reputational risk mitigation, reactive handling, and cross-market messaging consistency. Focus on crisis planning, Q&A preparation, and collaboration with Legal, Policy, and Trust & Safety teams.

Location: Hybrid workplace model (2 office days recommended in Vilnius or other European offices)

Salary: €36,600 - €49,500 gross per year

Company

Europe’s leading platform for second-hand fashion and pre-loved items, with Marketplace, Go (shipping), and Pay (payments) units, headquartered in Vilnius with offices across Europe and 2,000+ team members.

What you will do

• Lead daily global press office operations, responding to reactive issues like product concerns, media scrutiny, and regulatory developments
• Plan strategic responses to emerging business issues and crises, collaborating with Legal, Policy, and Trust & Safety
• Track reputation across channels, evaluate press coverage with analytics teams, and provide responses
• Own Q&A messaging for sensitive topics, ensuring consistency across markets
• Manage and develop the Press Officer
• Support wider team on events, executive briefings, and visits as needed

Requirements

• 6+ years in press office (in-house or agency)
• Strategic operator building press office systems and operational excellence
• Solutions-oriented, proactive, calm under pressure with strong news judgement
• Deep experience in messaging for high-stakes/sensitive topics and crisis planning/comms
• Proven media interview management and spokesperson preparation
• Confident cross-functional work in international, fast-paced environment with multi-market/media experience

Nice to have

• Management or people leadership experience
• Background in tech or online environment
• Interest or knowledge of AI in PR/communications

Culture & Benefits

• Share options programme
• 25 working days holiday + workation up to 90 days/year (21 outside EU)
• Hybrid model: 2 office days recommended, home office support (€540 budget + IT equipment)
• Private health insurance, digital mental health support, EAP
• Office perks: gym, canteen, dog-friendly, team-building, hirify.global shopping budget
• Annual learning budget for courses/certifications