Customer Service Specialist

TL;DR

Customer Service Specialist (Calibration Lab): Handling customer inquiries, administrative tasks, CRM maintenance, and scheduling calibration services with an accent on metrology and quality assurance. Focus on quoting jobs, processing documents, and coordinating field services.

Location: Onsite splitting time between Henrietta, NY (client site) and Syracuse, NY facilities. Must be U.S. Person due to ITAR export control requirements.

Salary: $21.00 - $25.00 Hourly

Company

hirify.global is a leading provider of testing, inspection, certification, and calibration services for manufacturing, power generation, aerospace, medical, and defense sectors.

What you will do

• Answer phone calls, emails, and web requests to address customer inquiries promptly.
• Greet clients professionally and provide administrative support for lab systems.
• Maintain CRM system and process calibration documents for technicians.
• Generate quotes, schedule field service jobs, and handle shipping/receiving.
• Perform collections using accounts receivable system as needed.

Requirements

• 2–5 years relevant experience with high school diploma or equivalent
• Experience in industrial, manufacturing, or electronic/mechanical support highly desired
• Exceptional customer service, phone, interpersonal, verbal, and written communication skills
• Attention to detail, ability to work independently with minimal supervision
• Proficient in Microsoft Office, especially Excel and Outlook
• Must be personable and comfortable interacting with clients and co-workers

Culture & Benefits

• Work in a dedicated metrology and quality-focused lab environment.
• Opportunity to split time between client site and company facility.
• Equal opportunity employer committed to non-discrimination.