Patient Support Program Coordinator (Egypt)

TL;DR

Patient Support Program Coordinator (Egypt): Supporting and managing Patient Support Programs by liaising with stakeholders, ensuring timely patient enrollment, and coordinating services with an accent on removing barriers to care and expanding access globally. Focus on maintaining accurate patient files, reporting adverse events, and ensuring compliance with program standards and regulations.

Location: Al Dokki, Cairo (office-based with frequent travel to clients and partners)

Company

hirify.global provides global patient support programs in healthcare.

What you will do

• Assist in managing Patient Support Programs by liaising with stakeholders and ensuring timely patient enrollment.
• Educate patients and coordinate seamless enrollment processes while maintaining accurate patient files.
• Accompany team on visits to healthcare providers, pharmacies, or support sites and ensure efficient medication delivery.
• Prepare reports on program performance, update electronic records, and handle administrative duties using Patient Management System.
• Report adverse events, complete required trainings, and comply with laws, regulations, and internal SOPs.
• Support governance, operational monitoring, and additional duties as assigned.

Requirements

• Degree or Diploma in medical background or social work.
• 0-1 year experience in healthcare, scientific field, or NGO.
• Experience in customer service management.
• Ability to travel frequently and flexibility in working hours.
• Based in regional office in Al Dokki, Cairo, Egypt.

Nice to have

• Experience in data monitoring and management.
• Experience coordinating logistics or supply chain.

Culture & Benefits

• Fair market value pay with annual performance-based bonus.
• Premium private health insurance.
• Career progression via competency framework.
• Hands-on experience in global health initiatives and humanitarian impact on patients' lives.