Patient Experience Expert (Egypt)

TL;DR

Patient Experience Expert (Egypt): Manage business excellence and stakeholder engagement in patient access programs with an accent on communication with hospitals, physicians, and patients. Focus on ensuring timely referrals, drug delivery, quality assurance reporting, and compliance with pharmacovigilance requirements.

Location: Based in Egypt office (Dokki, Giza) with frequent travel to hospitals, clinics, and healthcare facilities.

Company

hirify.global provides patient access programs and business excellence services in the healthcare sector across regions.

What you will do

• Maintain communication with hospitals, providers, patients, and stakeholders to ensure positive feedback and physician satisfaction.
• Oversee patient referrals, drug delivery, and program workflow adherence.
• Prepare monthly monitoring reports on referrals, logistics, and quarterly quality assurance reports.
• Manage electronic patient files and conduct pharmacovigilance reporting.
• Collaborate on materials development, medical education, and business development proposals.
• Supervise regional team and liaise with Axios regional/HQ teams.

Requirements

• Based in Egypt with flexibility for frequent travel and varying working hours.
• 2-5 years professional experience in healthcare sector.
• Excellent spoken and written English.
• Strong communication, networking, problem-solving, negotiation, and presentation skills.
• Project management and technical skills.
• Experience in data monitoring, logistics, or communication services is advantageous.

Culture & Benefits

• Work in a collaborative environment with cross-functional regional and global teams.
• Ongoing communication and supervision of regional team.
• Training in pharmacovigilance, pharma, and product knowledge provided by client.
• Flexibility in travel and working hours essential.