Patient Care Lead (Healthcare)

TL;DR

Patient Care Lead (Healthcare): Managing and supporting Patient Support Programs to ensure patients receive professional assistance throughout their treatment journey with an accent on coordinating enrollment, providing guidance, and removing barriers to care. Focus on optimizing patient access strategies, maintaining high-quality compliance, and managing stakeholder relationships in the field and office.

Location: Muscat, Oman (Must be based in the regional office)

Company

hirify.global specializes in managing Patient Support Programs to expand global access to medical benefits and professional care.

What you will do

• Manage Patient Support Programs by liaising with stakeholders and ensuring timely patient enrollment.
• Maintain accurate patient files and electronic records according to project standards and quality assurance metrics.
• Coordinate the efficient delivery of medications and provide compassionate guidance to patients.
• Conduct field visits to healthcare providers, pharmacies, and support sites to ensure program implementation.
• Prepare performance reports and ensure compliance with international standards and internal SOPPs.
• Provide training and ongoing support to subordinates and new team members to ensure smooth integration.

Requirements

• Degree in a scientific or healthcare-related field (preferred).
• Hands-on experience in healthcare, scientific fields, or NGOs.
• Proven experience in customer service management.
• Ability to travel frequently to clients and partners, potentially outside the designated region.
• Flexibility in working hours is essential.

Nice to have

• Experience in data monitoring and management.
• Experience coordinating logistics and supply chain.

Culture & Benefits

• Professional development through product training and pharmacovigilance certifications.
• Opportunity to contribute to global health access strategies.
• Collaborative environment with structured escalation protocols and support.
• Dynamic role combining office administration with active field engagement.